Monday – Friday 8:30am – 5:30pm
Saturday 10:00am – 5:00pm

We apologize for any inconvenience this may cause you. If you have any questions, please contact the leasing office at (512) 345-8653. We appreciate your residency!

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In observance of Labor Day, our management office will be CLOSED on Monday, September 3, 2018.

If you have a maintenance emergency during our closure, call (512) 345-8653. In case of police/fire or medical emergency, please dial 911.

For all other requests, please visit www.westdaleresidents.com to log into your Resident Services account to submit them online. If you are not yet registered, please use your account number/registration code to register.

Rent is due on the 1st and will accrue late fees on the 4th. If there are any discrepancies on your account, please let us know by the 1st.

The office will be open during regular business hours on Saturday (10am-5pm) to accept rent payments in person. Although our offices will be closed on Sunday and Monday, you can remit payment through RentPayment.com online or by calling (866) 289-5977. If you haven't done so already, we invite you to register online today!

To Register Your Account on RentPayment

1. Click to begin RentPayment registration
2. Enter your Resident ID: 
3. Create an Account
4. Proceed to set up an Auto-Pay or One-Time Payment.

The post Office Closed on Labor Day appeared first on Westdale Creek Blog.

Happy Easter!

In celebration of Easter Sunday and Good Friday, the leasing office will be closed on Friday March 30^th, 2018. We will reopen on Saturday March 31^st, 2018 at regular business hours from 10:00am till 5:00pm. For maintenance emergencies, please call (512) 345-8182 and follow the prompts.

Please stop by the office March 28^th – April 3^rd to pick  your Easter eggs filled with goodies before they’re all gone!

We wish you and your loved ones a Happy and festive Good Friday and Easter Sunday!

New Roommates

Thinking about adding a new roommate? Not a Problem. Please contact the office at your earliest convenience so we can supply them with applications and get them added to the lease. Remember any occupant over the age of 18 must be listed as a lease holder while anyone under 18 years must be listed as an occupant.

Online Payments and Maintenance Requests

Remember, maintenance request must be submitted through the community website www.Westdale-Pointe.com, and rent payments must be submitted through www.RentPayment.com. If you haven't done so already, register your account using your Resident ID or contact the office for assistance a staff member will be more than happy to help you out.

Portable Washing Machines

Portable washers are NOT permitted inside apartments. The buildings’ plumbing system is not designed to accommodate the water flow required for portable washing machines to work effectively. Our laundry facilities are located at Buildings 5 and 19. If you need to report a maintenance issue or request a refund from any of the washer or dryers please go to https://www.coinmach.com.

Ranger Protection Agency

Our community patrol service, Ranger Protection Agency, has recently changed their contact number! To contact this service after hours please call the office and follow the prompt and you will reach the Ranger information hotline or you can call 844-272-6437. Leave a detailed message and the patrol service will take care of any issues. All messages are anonymous unless you wishes to leave your name and number. 

Patios and Breezeways

Please keep in mind personal items like strollers, bikes, boxes, toys, shopping carts, old furniture, etc., left in, entrances, sidewalks, breezeways or stairways are a fire and trip hazard. For everyone’s safety please make sure common areas are clear.

Stairs, walkways, balconies, and patios should be kept clear of clothes, debris, cigarette butts and garbage. Patios and balconies may only contain patio type furniture, bikes and plants; all other objects must be stored in the storage areas.

If you are unsure if an item is permitted on the patio please ask an office staff member, we will be more than happy to assist with personalizing your space.

Dumpsters and Recycling

Receptacles are provided in all areas of the community for both trash and recycling. The recycling centers are in front of building 16 and building 5 across from the laundry room.

Flattened boxes, plastics, aluminum, glass and paper can all be placed inside the recycling dumpster. Things like Styrofoam, pizza boxes, wire hangers, plastic bags, toilet paper or paper towels and food waste are nonrecyclable and should be disposed of in a regular dumpster.

Please do not throw your trash on the grounds or leave it outside your front door. If a dumpster is full, please go to the next one available.

Not sure if something is recyclable? you can go to http://www.austintexas.gov/what-do-i-do and type in the name of the waste item to find out the proper way to disposal of it.

Not sure how to disposal of large furniture items you no longer want? Donate! You can contact The Salvation Army online at https://satruck.org/ and schedule for furniture to be picked up for donated for free.

You will be fined $500 per item for any furniture (e.g. mattresses, couches, vacuums, chairs) left at the dumpster or anywhere else on the property so please make sure they are removed properly. 

AT&T Fiber

AT&T Fiber is now live and available to all residents! James Kernan is available via email or phone [512.765.3787; [email protected]] to give residents more information about this new service (currently only available On Far West to Westdale Pointe Residents!!) He will be able to explain the benefits of fiber internet, review promotions and discounts, as well as waive installation and activation fees.

Renter insurance

Accidents do happen so please remember to make sure your belongings are safe. Don’t forget to make sure your renter’s insurance policy is current and update with the office.

Pets

Please remember that your furry family members also need to follow our community policies. We need your help to pick up after your pet each and every time, this is not only a lease agreement violation but a violation of city ordinances. Please also keep in mind your pet must be on a leash at all times when outside of your apartment and they cannot be let unattended on your patio.

Every violation of these rules will result in a $35 fine that will be due immediately. Having an unauthorized animal in your apartment, even to babysit, is an automatic $100 fine. We love pets so please come by the office to show us pictures and to added to them to the lease agreement.

Thanks to your great ideas, we added a pet waste station to the grassy area around building 6 and 7 for your convenience. Thanks again for your suggestions!

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STEP 1:
Register Account on Resident Services

Resident Services provides you 24/7 online account management access to check your balances, submit maintenance requests, pay bills online, write a review, check upcoming community events and much more! If your name and/or email addresses are incorrect, please contact your community leasing office to update your information. 

• Visit the Westdale Residents Login Page
• Click the link: Click here to register.
• Complete User Registeration:
  • Main Profile Resident Name
  • Resident ID/Registration Code
  • Email Address
  • Password
  • Security Question
• Verify your email address by clicking the link in the User Confirmation notification email in your inbox.

STEP 2:
Register Account on Rent Payment

^PropertyName^ currently uses a third-party online rent payment system through RentPayment.com. Rent Payment can be easily accessible through Resident Services from the Pay Online tab once it has been set up.

• Click here to register your account on RentPayment.com
• Enter your Resident ID
• Enter your Personal Information used for your Resident Services login:
  • Email Address
  • Phone Number
  • Username
  • Password
• Proceed to set up Auto Pay or Make a Payment

Other Ways to Pay Rent

If you choose not to make payments online, other ways to submit your rent payments are:

• At the Leasing Office: Payments are accepted during office hours to a leasing staff member only. 
• By Mail
  Note: If you are mailing in your payment, we recommend that you mail at least 2 weeks in advance or send it “confirmation delivery” in order to ensure that your payment is received on-time. Westdale Management is not be responsible for lost mail or mail that is not delivered in a timely manner. Checks are processed the same day they are delivered to the office by our mail carrier, not by post-marked dates.

Accepted Forms of Payment

• Automatic Debit from Your Checking Account (through RentPayment.com only)
• Personal Checks
• Debit Card (through RentPayment.com only)
• MoneyGram Location – find nearest location
• Cash and Post-dated Checks are NOT accepted

Note: All payments must be made out to Westdale Creek Apartments. The office does NOT hold checks for any reason. All checks received are processed and deposited the same business day.

We appreciate you for choosing our community as your home and want you to feel comfortable to voice concerns as well as know that anything you share will be kept with the highest level of confidence. If you have any questions, feel free to stop by, email or call us.

The post PAY ONLINE THROUGH RESIDENT SERVICES appeared first on Westdale Creek Blog.

Please make sure that you have working batteries inside your smoke detectors. If detectors do not work upon replacing the batteries, let the office know. We want to make the inspection run as smoothly as possible. Please take proper precautions to ensure that we do not have to enter your apartment a second time.

Residents with animals must make proper arrangements to have pets crated or out of the apartment in case of needed access. All patios should be free of any barbeque pit or outdoor cooking device. Fines will be issued if you are in violation of the city's fire code.

We appreciate your cooperation at this time.

The post Fire Inspections appeared first on Westdale Creek Blog.

1. Log into your Resident Services account
2. Click the Profile button on the upper right hand corner of the menu bar
3. Click the Edit Your Profile button
4. Check Allow Text (SMS) Notifications
5. Type in the mobile phone number you would like to receive texts to
6. Click Update Profile

You should receive a text message on your device to confirm that you would like to receive alerts
Reply to the message with 'Y'

To stop receiving text notifications, reply with 'STOP' to cancel. Standard text message rates do apply.

The post Receive Alerts via Text Message appeared first on Westdale Creek Blog.

To receive TIME-SENSITIVE notifications straight to your phone, please login to Resident Services and "OPT IN" to receive text notifications on the home page or in your account settings. Standard text message rates may apply.

Thank you for your patience as we all work together in making our community a nice place to call home.

The post Restoration Work on Building 7 on Thursday! appeared first on Westdale Creek Blog.