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It's that time of the year again! If you are new to Texas and have not experienced a winter in Austin before, you may not know how quickly the weather change. One day it could be sunny, the next below freezing. Like the saying goes 'If you don't lke the weather in Texas, wait five minutes – it'll change.'
During the winter months, we ask all residents to please keep an eye out for Freeze Warning signs posted an the entrance of the community and to prepare your home for the winter weather accordingly:
- Leave all windows CLOSED.
- DO NOT turn the heat off. If you plan to leave your apartment for an extended time, please set your thermostat to 60 degrees and alert the management office that you will be away.
- Let the faucets slowly drip and open cabinet doors when temperatures fall below freezing.
- If you plan to use your fireplace, OPEN THE FLUE FIRST.
- Never leave a fire unattended. Extinguish a fire completely before going to bed.
- If you experience a water leak or a pipe has burst, please call (512) 345-8182 immediately and leave a message for our on-call emergency maintenance.
As always, if you have any questions or concerns, please feel free to stop by or call our office.
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Monday – Friday 8:30am – 5:30pm
Saturday 10:00am – 5:00pm
We apologize for any inconvenience this may cause you. If you have any questions, please contact the leasing office at (512) 345-8653. We appreciate your residency!
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In observance of Labor Day, our management office will be CLOSED on Monday, September 3, 2018.
If you have a maintenance emergency during our closure, call (512) 345-8653. In case of police/fire or medical emergency, please dial 911.
For all other requests, please visit www.westdaleresidents.com to log into your Resident Services account to submit them online. If you are not yet registered, please use your account number/registration code to register.
Rent is due on the 1st and will accrue late fees on the 4th. If there are any discrepancies on your account, please let us know by the 1st.
The office will be open during regular business hours on Saturday (10am-5pm) to accept rent payments in person. Although our offices will be closed on Sunday and Monday, you can remit payment through RentPayment.com online or by calling (866) 289-5977. If you haven't done so already, we invite you to register online today!
To Register Your Account on RentPayment
- Click to begin RentPayment registration
- Enter your Resident ID:
- Create an Account
- Proceed to set up an Auto-Pay or One-Time Payment.
On behalf of the entire staff at Westdale Creek, we would like to wish you all a safe and wonderful Labor Day Weekend!
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Happy Easter!
In celebration of Easter Sunday and Good Friday, the leasing office will be closed on Friday March 30th, 2018. We will reopen on Saturday March 31st, 2018 at regular business hours from 10:00am till 5:00pm. For maintenance emergencies, please call (512) 345-8182 and follow the prompts.
Please stop by the office March 28th – April 3rd to pick your Easter eggs filled with goodies before they’re all gone!
We wish you and your loved ones a Happy and festive Good Friday and Easter Sunday!
New Roommates
Thinking about adding a new roommate? Not a Problem. Please contact the office at your earliest convenience so we can supply them with applications and get them added to the lease. Remember any occupant over the age of 18 must be listed as a lease holder while anyone under 18 years must be listed as an occupant.
Online Payments and Maintenance Requests
Remember, maintenance request must be submitted through the community website www.Westdale-Pointe.com, and rent payments must be submitted through www.RentPayment.com. If you haven't done so already, register your account using your Resident ID or contact the office for assistance a staff member will be more than happy to help you out.
Portable Washing Machines
Portable washers are NOT permitted inside apartments. The buildings’ plumbing system is not designed to accommodate the water flow required for portable washing machines to work effectively. Our laundry facilities are located at Buildings 5 and 19. If you need to report a maintenance issue or request a refund from any of the washer or dryers please go to https://www.coinmach.com.
Ranger Protection Agency
Our community patrol service, Ranger Protection Agency, has recently changed their contact number! To contact this service after hours please call the office and follow the prompt and you will reach the Ranger information hotline or you can call 844-272-6437. Leave a detailed message and the patrol service will take care of any issues. All messages are anonymous unless you wishes to leave your name and number.
Patios and Breezeways
Please keep in mind personal items like strollers, bikes, boxes, toys, shopping carts, old furniture, etc., left in, entrances, sidewalks, breezeways or stairways are a fire and trip hazard. For everyone’s safety please make sure common areas are clear.
Stairs, walkways, balconies, and patios should be kept clear of clothes, debris, cigarette butts and garbage. Patios and balconies may only contain patio type furniture, bikes and plants; all other objects must be stored in the storage areas.
If you are unsure if an item is permitted on the patio please ask an office staff member, we will be more than happy to assist with personalizing your space.
Dumpsters and Recycling
Receptacles are provided in all areas of the community for both trash and recycling. The recycling centers are in front of building 16 and building 5 across from the laundry room.
Flattened boxes, plastics, aluminum, glass and paper can all be placed inside the recycling dumpster. Things like Styrofoam, pizza boxes, wire hangers, plastic bags, toilet paper or paper towels and food waste are nonrecyclable and should be disposed of in a regular dumpster.
Please do not throw your trash on the grounds or leave it outside your front door. If a dumpster is full, please go to the next one available.
Not sure if something is recyclable? you can go to http://www.austintexas.gov/what-do-i-do and type in the name of the waste item to find out the proper way to disposal of it.
Not sure how to disposal of large furniture items you no longer want? Donate! You can contact The Salvation Army online at https://satruck.org/ and schedule for furniture to be picked up for donated for free.
You will be fined $500 per item for any furniture (e.g. mattresses, couches, vacuums, chairs) left at the dumpster or anywhere else on the property so please make sure they are removed properly.
AT&T Fiber
AT&T Fiber is now live and available to all residents! James Kernan is available via email or phone [512.765.3787; [email protected]] to give residents more information about this new service (currently only available On Far West to Westdale Pointe Residents!!) He will be able to explain the benefits of fiber internet, review promotions and discounts, as well as waive installation and activation fees.
Renter insurance
Accidents do happen so please remember to make sure your belongings are safe. Don’t forget to make sure your renter’s insurance policy is current and update with the office.
Pets
Please remember that your furry family members also need to follow our community policies. We need your help to pick up after your pet each and every time, this is not only a lease agreement violation but a violation of city ordinances. Please also keep in mind your pet must be on a leash at all times when outside of your apartment and they cannot be let unattended on your patio.
Every violation of these rules will result in a $35 fine that will be due immediately. Having an unauthorized animal in your apartment, even to babysit, is an automatic $100 fine. We love pets so please come by the office to show us pictures and to added to them to the lease agreement.
Thanks to your great ideas, we added a pet waste station to the grassy area around building 6 and 7 for your convenience. Thanks again for your suggestions!
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]]>Our Book Exchange Shelf is an free and great way for residents to find out about new books and obtain a new book to read without the cost or hassle of buying it at the store!
Just a Couple of Rules:
- Please be considerate of limited space.
- Don’t take more books than you need.
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]]>- When I attempt to set up my account online, it says I need my Resident ID. Where can I find it? Contact the office to get your unique Resident ID.
- If most of my income is cash and I don’t have a bank account/checkbook/credit card, how do I pay? Payments can be made by cash with a Pay-By-Cash Access Code at any MoneyGram locations (Login to your RentPayment.com account to access the payment information or visit the office to obtain your personal Pay By Cash flyer.)
- If don’t have a computer, how do I pay rent/submit a work order online? To place a work order, residents can use the computers in our Business Center during our regular office hours or download the RentCafe Resident Services app. To make a payment, call RentPayment at (866) 289-5977 (7 days a week, 7am-11pm) or download the RentPayment app.
- How do I pay online if I don’t have a credit card? You can pay by eCheck online through RentPayment.com or by cash with a Pay-By-Cash Access Code at any MoneyGram location.
- I submitted a work order online for a maintenance emergency, but nobody has called me back! ALL After-Hours Maintenance Emergencies MUST be submitted by phone to the office at (512) 345-8653. Press 3 to leave a voicemail for our on-call maintenance staff- The resident will receive a call back shortly after.
- Can a family member continue to write my rent check for me? The Family Member must provide your Apartment Number AND the balance due when paying by check or credit credit card: by phone to RentPayment (866) 289-5977 (7 days a week, 7am-11pm) or by cash with a Pay-ByCash Access Code at any MoneyGram location.
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]]>- Be sure to set your air conditioner to 'AUTO' and not fan.
- Raise the temperature a few degrees higher. Each degree below 78 degrees can increase your energy consumption 3-4%!
- Invest in a box fan or use your ceiling fan. Fans can make you feel a few degrees cooler, using less energy and save you a lot of money.
- If you use the fan, make sure it is spinning the right direction. Your fan should be spinning counter-clockwise during the hotter months because it pushes the air down instead of up (during the winter).
- Change the filter every 30 days! Dirty filters can make your air conditioner work harder. Place a work order online or stop by at the office to say hello and pick up new air filter!
- Air Conditioner not working after the office closes? For after-hour maintenance emergencies, call (512) 345-8653 to leave a voicemail for our on-call maintenance staff.
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Since we live in a community filled with nature, it is no surprise that with seasonal changes comes our pesky neighbors from the creek next door. Here’s some helpful tips to keep unwanted "guests" in your home:
- Use trash cans with lids, if possible.
- Clean up or vacuum food leftovers and crumbs on the floor.
- Put away any fresh food that is left out on counters (such as fruit, breads, etc…)
- Notify the office if you there are any unsealed points of entry into your home.
Check areas like:- underneath your sinks
- base of the toilet bowl and pipes
- main entrance door and patio door
- light fixtures in the patio or breezeway
- Never leave any food outside on your balcony.
- Do not hang bird feeders. Not only does it attract birds, it will attract unwanted pests!
- Take your trash out to the dumpster immediately. Leaving trash, even for a moment, by your door, may attracts all hungry little pests!
- Be pro-active! As soon as you start noticing too many of these critters, submit a work order for rodent issues. All in-home pest control requests are fulfilled on Wednesdays.
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]]>Non-Emergency Maintenance Issues
Routine maintenance are issues that do not require immediate attention and can be handled during normal maintenance hours. Some examples are:
- Dripping water faucets
- Ice maker not working
- Stove burner won't heat up
These issues may require a few days before a maintenance professional is able to schedule a visit to your home without it endangering your health or potentially damaging your apartment. These types of requests can be submitted by phone to the office, by email or on the Westdale Residents Portal.
High-Priority Maintenance Issues
If there is a maintenance issue that requires expedited attention, but not immediate attention, it is considered a high-priority maintenance issue. These high-priority issues receive first priority over non-emergency issues and are usually done during regular maintenance hours. Please contact the office by phone immediately to place a maintenance issue request. High-Priority Issues are and not limited to:
- Air Conditioning not working
- Plumbing Leak
- Animal Control assistance (when wild animal enters your home)
- Locked out of your apartment
Emergency Maintenance Issues
Emergency maintenance are issues that require immediate attention for the safety of the occupants, the property and your belongings. Please do not submit an emergency maintenance request online or by email. Contact the office by phone immediately during business hours or follow the prompts to leave a message on our After-Hours Maintenance Voicemail Box. One our of on-site maintenance staff members will be in contact with you shortly after receiving the call to get more information about your situation. The After-Hours Maintanance member will visit your home as quickly as possible if:
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No Air Conditioning in the Apartment
As stated in the Lease Agreement: if a request for air conditioning maintenance is made when the outside temperature at least 90 degrees, it is considered an emergency request. If it is below 90 degrees, it will be considered a high-priority request and will be fixed the following day. -
Major Flooding
Flooding may happen, even if the source does not start in your home. Before calling the after-hours maintenance number, make sure to move all possessions out of harms way and turn off the water valve to stop to flow of water. -
Refridgerator not working
Refrain from opening the refridgerator door should it stop working in the middle of the night. Usually the cold air will stay for a few hours. -
Window or Door Locks Malfunction
Door Lock Malfunction does not include a lock out of the apartment. Should you be in a situation where you accidently lock yourself out of your home during after-hours, please contact a locksmith at your own expense. -
Clogged Toilet (if only one is in unit)
If there is only one bathroom and the toilet becomes clogged in the home, it is considered an Emergency Maintenance issue. If there is a second toilet in the unit, please refrain from using the clogged toilet. The maintenance team will consider this as a high-priority maintenance issue and will expedite the request. -
Fire in the unit/building
Should there be a fire in your home or see a fire happen near the community, call 911 first! Then alert the maintenance department about this issue.
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Our community upgrades are just getting started! Westdale Creek Apartments have been working tirelessly to enhance the look, feel and enjoyment of our community for all of our residents! One of the biggest projects we had this year was a complete swimming pool and sundeck facelift.
Brand New Sundeck!
Our pool renovations didn't stop our residents for enjoying a splash in the pool this summer! Our sundeck has been completely replaced with a composite wood decking that will last for years to come! The decking material keeps cooler than most wood decks, which is especially important during those hot Texas summers!
We are currently working on the finishing touches to our newly renovated swimming pool area and sundeck amd are awaiting our new patio furniture, due to arrive in the coming weeks. Make sure to stop by and check out our beautiful pool!
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